Summer Sales Representative
Department
Guest Services & Ticket Sales
Season
Summer
Type
Seasonal
Description
Sales Representatives are responsible for handling in person and over the phone sales and reservations. Promote a friendly and welcoming environment to our guests. Be an excellent communicator who can respond quickly and efficiently to guest needs.
Essential Duties and Responsibilities
- Greet guests, listen, and understand their needs.
- Instruct guests on how to use Waiver Stations.
- Perform sales of Scenic Summer Chairlift, Summer Mountain Tubing, Pioneer Flyer, and Retail.
- Collects payment for products sold using our sales software focusing on cash management.
- Verify cash drawer at the beginning of the shift and inform supervisor immediately of any discrepancy.
- Maintain a work area that is clean and organized.
- Cheerfully provide direction or information about the mountain and services.
- Dispense accurate information about Red River Ski & Summer Area and activities.
- Effectively and cleary communicate information when person-to-person or on the telephone.
- When communicating over telephone, more descriptive language may be required to accurately sell products.
- In all sales, but especially when selling over the phone, accurate, complete information must be collected.
- Listen carefully to guest concerns, collect pertinent information, and find a solution for the problems.
- Make changes to guests purchases or reservations.
- Keep communication lines open with supervisors in Guest Services.
- Help coordinate lunch breaks.
- Issue Season Passes and Employee Passes.
- Load employee debit card and collect appropriate form for payroll deduction.
- Keep kiosks stocked and resolve user issues
- Collects and distributes mail and messages.
- Performs variety of clerical duties.
- Operates Lost and Found service.
- Be willing to work weekends, holidays and overtime may be required.
Other Duties and Responsibilities
- Opening procedure including: Stocking and cleaning area before opening.
- Closing procedure including: Close out drawers, stock and clean, lock doors.
- Assist reservations department processing phone or online reservations.
- Assist marketing team during special events, including selling registration or tickets.
- Willingly perform any task outside the normal job parameters that enable Red River Ski & Summer Area to present itself well.
Qualifications
- Willingness to learn new software. Training provided.
- Must be dependable and punctual with daily scheduling.
- Demonstrate good guest and employee relation skills: Be pleasant and patient with everyone.
- Ability to multitask in a fast-paced environment.
- Ability to understand and respond quickly to instructions.
Work Environment
- May be required to stand long periods of time.
- May be required to work holidays and weekends.
Education and/or Experience
- High School Graduate or GED.
- Prior Guest Services and Cashiering experience preferred but not required.