Refund Policy
At Red River Ski & Summer Area, we understand that plans can change, and we strive to make your experience as enjoyable and stress-free as possible. Our refund policies are designed to offer flexibility and peace of mind for our guests, whether you're hitting the slopes in the winter or exploring the beautiful mountains in the summer. With clear guidelines in place, we aim to ensure that you have the necessary information to make your visit seamless, allowing you to focus on creating unforgettable memories in the stunning surroundings of Red River.
Winter Refund Policy
Red River Ski & Summer Area will not issue refunds for unused days or sessions of Lift Tickets, Rentals, Lessons, Winter Tubing, Triple Play, Four Pack, or any other access product under any circumstances, including weather, travel conditions, injury, or illness. All sales are final. Red River Ski & Summer Area will not issue refunds for Season Passes under any circumstances. Season Passes are not transferable and not for resale. All sales are final. Multi-day Lift Tickets and Rentals are date-specific and must be used consecutively beginning on the first date selected at time of purchase. Refunds or credit vouchers will not be issued for unused days under any circumstances, including weather, travel conditions, injury, or illness. All sales are final.
Guests who book online before arrival can receive a full refund, with no questions asked, if canceled at least 14 days before arrival. Bookings canceled 13 days or less before arrival will not be eligible for a refund or credit voucher.
Summer Activity Refund Policy
Red River Ski & Summer Area will not issue refunds for unused rides or sessions of the Scenic Summer Chairlift, Pioneer Flyer Seated Zip Line, Summer Mountain Tubing, Hidden Treasure Aerial Park, or Mini Golf. All sales are final. Scenic Summer Chairlift, Pioneer Flyer Seated Zip Line, Summer Mountain Tubing, and Mini Golf rides or access are valid during the summer in which the rides or access were purchased. Please keep your original RFID Media to redeem those unused rides or access. Lost tickets cannot be reissued.
Hidden Treasure Aerial Park
- Hidden Treasure Aerial Park will operate in light to moderate rain, sleet, or snow.
- In the case of inclement weather such as lightening, heavy hail, or any other weather condition deemed unsafe by our staff, we may temporarily close the course for guest safety. Guests will be invited to wait indoors until a predetermined amount of time has passed, at which point you may return to the course to complete the remainder of your session time.
- The zip line on the third level is dependent upon wind conditions. Wind conditions will be constantly evaluated by staff members and can change very rapidly. The zip line can close even in sunny conditions if the wind is too strong. In the case of strong winds, the zip line may close while the main course will continue to operate. If the course continues to operate, and the zip line must be closed due to wind, no refunds or vouchers will be issued.
- If a guest completes less than 60 minutes of their session on Hidden Treasure Aerial Park due to a weather-related closure, guests will receive a voucher for one session that will be valid during the summer in which the session was purchased.